Machibet Privacy Policy

01 Introduction

Machibet takes your privacy seriously. This Privacy Policy sets out in plain language what personal data we collect from you when you use the Machibet platform, why we collect it, how we use it, who we may share it with, and how we keep it secure.

Throughout this policy, "Machibet", "we", "us", and "our" refer to the Machibet platform operator. "You" and "your" refer to any individual who registers for or uses a Machibet account. "Personal data" means any information that can be used to identify you directly or indirectly.

This policy should be read alongside Machibet's Terms and Conditions and Responsible Gaming Policy. If you have any questions about how Machibet handles your data, please contact us at [email protected] before registering.

02 Data We Collect

Machibet collects the following categories of personal data from users of the platform:

Machibet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where this is strictly required by law or where you have provided it voluntarily in connection with a responsible gaming request.

03 How We Collect Your Data

Machibet collects your personal data through the following channels:

• Direct interactions: When you register a Machibet account, complete your profile, make a deposit or withdrawal, contact support, or respond to a survey, you provide data directly to us.
• Automated technologies: When you use the Machibet platform, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies. See the Cookies section for more detail.
• Third-party payment providers: When you make a deposit or withdrawal via bKash, Nagad, or Rocket, those providers share transaction confirmation data with Machibet to allow us to credit or debit your account correctly.
• Identity verification providers: Where Machibet uses a third-party service to verify your identity documents, that provider may share verification results with us.

04 How We Use Your Data

Machibet uses your personal data for the following purposes:

• Account management: To create and maintain your Machibet account, verify your identity, and manage your preferences.
• Transaction processing: To process deposits, withdrawals, and any bonus credits or deductions on your account.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance when you contact the Machibet support team.
• Security and fraud prevention: To detect and prevent fraudulent activity, money laundering, and other prohibited conduct on the platform.
• Legal compliance: To comply with applicable laws and regulations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
• Platform improvement: To analyse how users interact with Machibet and use those insights to improve the platform's features, performance, and user experience.
• Responsible gaming: To monitor betting patterns and identify players who may need support, in line with Machibet's responsible gaming commitments.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional communications about Machibet offers.

Machibet will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or having a legitimate legal basis to do so.

05 Sharing Your Data

Machibet does not sell your personal data. We may share your data with the following categories of third parties, strictly on a need-to-know basis and only to the extent necessary for the relevant purpose:

• Payment providers: bKash, Nagad, Rocket, and other payment processors receive the minimum data necessary to process your transactions.
• Identity verification services: Where required for KYC compliance, your identity documents may be shared with a trusted verification provider.
• IT and platform service providers: Companies that provide hosting, security, analytics, or other technical services to Machibet may process your data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Machibet may be required by law to disclose your personal data to regulatory bodies, law enforcement agencies, or courts. Machibet will only make such disclosures where legally required to do so.
• Fraud prevention agencies: Where Machibet suspects fraudulent activity, relevant data may be shared with fraud prevention services to protect the platform and its users.

All third parties with whom Machibet shares personal data are required to handle that data securely and in accordance with applicable data protection law. Machibet does not permit third parties to use your data for their own marketing purposes.

06 Cookies

Machibet uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how users interact with the site. A cookie is a small text file placed on your device when you visit a website.

Machibet uses the following types of cookies:

• Essential cookies: These are necessary for the Machibet platform to function. They enable core features such as account login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Analytics cookies: These help Machibet understand how users navigate the platform — which pages are visited most, where users drop off, and how long sessions last. This data is used in aggregate to improve the platform.
• Preference cookies: These remember your settings and preferences, such as your language or display choices, so you do not have to re-enter them each time you visit.
• Marketing cookies: Where you have consented, these cookies allow Machibet to show you relevant promotional content. You can withdraw this consent at any time through your browser settings.

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Machibet platform. For more information on managing cookies, refer to your browser's help documentation.

07 Data Security

Machibet takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration.

• All data transmitted between your device and Machibet is encrypted using SSL/TLS protocols.
• Account passwords are stored using one-way hashing algorithms and are never stored in plain text.
• Access to personal data within Machibet is restricted to staff who need it to perform their job functions, and all such staff are bound by confidentiality obligations.
• Machibet's systems are regularly monitored for vulnerabilities and potential security threats.
• In the event of a data breach that is likely to affect your rights or freedoms, Machibet will notify you and any relevant authorities as required by applicable law.

While Machibet takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also have a role to play — keep your Machibet account password strong and unique, and never share your login credentials with anyone.

08 Data Retention

Machibet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a period of up to 5 years after account closure, in line with standard AML record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction, as required by financial regulations.
• Identity verification documents: Retained for the period required by applicable KYC and AML regulations, typically 5 years from the end of the business relationship.
• Support communications: Retained for up to 3 years from the date of the last interaction, to allow Machibet to refer back to previous conversations if needed.
• Technical and usage data: Typically retained for up to 12 months in identifiable form, after which it may be anonymised and retained for analytical purposes.

When personal data is no longer required, Machibet securely deletes or anonymises it. If you request deletion of your data and there is no legal obligation requiring Machibet to retain it, we will action your request promptly.

09 Your Rights

As a Machibet user, you have the following rights in relation to your personal data. To exercise any of these rights, contact Machibet support at [email protected].

• Right of access: You have the right to request a copy of the personal data Machibet holds about you.
• Right to rectification: If any of the personal data Machibet holds about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: In certain circumstances, you have the right to request that Machibet delete your personal data. Note that this right is subject to legal retention obligations — Machibet may be required to retain certain data even after a deletion request.
• Right to restrict processing: You have the right to request that Machibet restricts the processing of your personal data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: Where technically feasible, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to Machibet processing your personal data for direct marketing purposes at any time. You can opt out of marketing communications via your account settings or by contacting support.
• Right to withdraw consent: Where Machibet processes your data on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Machibet will respond to all data rights requests within a reasonable timeframe. In most cases, requests will be handled within 30 days. If a request is complex or there are a large number of requests, Machibet may extend this period and will notify you accordingly.

10 Minors

The Machibet platform is strictly for users aged 18 and over. Machibet does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register a Machibet account or use the platform in any way.

If Machibet becomes aware that personal data has been collected from a person under the age of 18, that account will be closed immediately and all associated data will be deleted. If you believe a minor has registered a Machibet account, please contact us at [email protected] so we can investigate and take appropriate action.

11 Changes to This Policy

Machibet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "last updated" date at the top.

Where changes are material — meaning they significantly affect how we collect or use your personal data — Machibet will make reasonable efforts to notify registered users via email or an in-platform notification before the changes take effect.

Your continued use of the Machibet platform after an updated Privacy Policy has been published constitutes your acceptance of the changes. If you do not agree with any changes, you should stop using Machibet and contact support to close your account.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how Machibet handles your personal data, please get in touch with the Machibet support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available from within your Machibet account once logged in.
• FAQ: Common questions are answered on the FAQ page.

Machibet aims to respond to all privacy-related enquiries within 24 hours. For data rights requests, please allow up to 30 days for a full response, though we will acknowledge your request promptly.